Customer Success & Revenue Leader · Denver, CO
Jesse Branson
Customer growth, revenue expansion, and post-sale transformation leader for SaaS and payments businesses.
I build the systems that turn onboarding, adoption, and expansion into repeatable revenue. I lead account teams, redesign customer motions, and give executive teams visibility into what is and isn't working across people, programs, and platforms.
35%
improvement in customers enabling payments before their first onboarding call
43%
payment volume growth under the team's management since December 2023
81%
active client base growth during tenure at Ignition
Revenue expansion
Post-sale upsell motions, payment adoption programs, and expansion playbooks that scale without white-gloving every account.
Team leadership
Building, coaching, and developing account management teams with structured 1:1s, weekly training, and performance plans run to completion.
Operating design
Segmentation models, enterprise onboarding pathways, CRM hygiene, and the VoC loops that turn customer signals into roadmap input.
Seven sections, unlocked for approved visitors.
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About
Leadership philosophy and professional approach
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Timeline
Career arc from 2012 to present
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Roles
Full deep-dive on each position
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Commercial Wins
Seven case studies with quantified outcomes
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Executive Impact
Five-lens proof of results at Ignition
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FAQ
Common questions, answered in full
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Documents
Resume and supporting materials
See the full picture
Approved visitors get access to the complete work history, case studies, leadership philosophy, and resume. I review every request personally.
This site is invite-only. Approved visitors receive access to the full work history, case studies, and resume. ·